211 is the most comprehensive source of information about local resources and services in the country. Whether you need help paying bills, finding food, securing housing, or connecting to health care, 211 makes finding help easier.
Behind every call, text, or online chat are thousands of caring, local experts who know the resources in your community.
The 211 network responds to over 16 million requests for help each year. Most come from people facing challenges meeting their basic needs:
No matter the situation, 211 specialists help people navigate complex systems and connect directly to resources that can make a difference.
In 2000, the Federal Communications Commission (FCC) designated 211 as the 3-digit number for information and referrals to social services. Today, 211 is powered by a diverse network of organizations—United Ways, Goodwill, Community Action Partnerships, crisis centers, and more—each dedicated to serving their neighbors.
In Illinois, 211 Illinois is the lead entity authorized to manage the 211 number, provide governance and oversight, and coordinate a statewide 211 system. This ensures every community across Illinois has consistent, high-quality access to critical resources.
